Return & Refund Policy

At BELLARRO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within 7 days of delivery

  • The item must be:

    • Unused

    • Unworn

    • Unwashed

    • In original condition

  • The original packaging, tags, and invoice must be intact

✅ Only products purchased directly from BELLARRO are eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Discounted or clearance items

  • Customized or made-to-order products

  • Gift cards

  • Products damaged due to customer misuse

  • Items returned after 7 days of delivery

3. Return Process

To initiate a return:

  1. Email us at [your support email] within 7 days of delivery

  2. Share:

    • Order number

    • Product images

    • Reason for return

  3. Our support team will review and approve the return request

  4. Once approved, you will receive return instructions

🚚 Return shipping costs are borne by the customer, except in cases of:

  • Damaged product

  • Wrong product delivered

  • Manufacturing defect

4. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

  • You must report it within 48 hours of delivery

  • Share clear images or video proof via email

  • After verification, we will arrange:

    • Free replacement OR

    • Full refund

5. Refund Policy

  • Once your return is received and inspected, your refund will be processed within 5–7 business days

  • Refunds will be credited to:

    • Original payment method (for prepaid orders)

  • For Cash on Delivery (COD) orders:

    • Refunds will be processed via bank transfer or UPI

⏳ Bank processing time may take an additional 2–5 working days.

6. Order Cancellation & Refund

  • Orders can be cancelled before shipment only

  • Once shipped, cancellation is not allowed

  • Refund for prepaid cancelled orders will be processed within 5–7 business days

7. Exchange Policy

  • Exchanges are allowed only for:

    • Size issues

    • Manufacturing defects

    • Wrong product delivered

  • Exchange requests must be made within 7 days of delivery

  • Exchange is subject to product availability

8. Important Notes

  • BELLARRO reserves the right to:

    • Reject returns that do not meet policy conditions

    • Modify this policy at any time without prior notice

  • Repeated misuse of the return policy may result in account restriction

9. Contact Us

For all return, refund, and replacement-related queries:

📧 Email: [your support email]
📞 Phone: [your phone number]
🏢 Address: [your business address]

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